INTRODUCTION

At Lopez Custom Cabinets, we’re dedicated to transforming the moving experience into a seamless, stress-free journey. Based in Austin, TX, we provide reliable, efficient, and personalized moving solutions to residents and businesses throughout the region. Our mission is to deliver exceptional service and ensure the safe, timely transport of your belongings, making your transition to a new home or office as smooth as possible.

Information we collect

We may collect and process the following types of information:

Personal Information: This includes your name, email address, phone number, and any other information you provide when you request a quote, schedule a move, or contact us through our website.
Payment Information: If you make a payment for our services, we collect your payment card information. We use secure payment processing services, and we do not store your payment card details on our servers.
Service Details: Information about the moving services you request, such as the size of your move, origin and destination addresses, and any special requirements.
Technical Information: This includes your IP address, browser type, operating system, and information about how you interact with our website. We may collect this information using cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: We use your personal information to process and manage your moving requests, schedule services, and communicate with you regarding your move.
To Improve Our Services: We may use technical information and feedback from customers to improve our website, services, and customer support.
To Process Payments: We use your payment information to process transactions related to our services.
To Communicate with You: We may use your contact information to send you updates, promotional materials, and information about our services. You can opt-out of receiving marketing communications at any time.
To Ensure Security and Compliance: We may use your information to prevent fraud, protect the security of our website and services, and comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with the following parties:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support, and IT services.
Legal Obligations: We may disclose your information if required by law, court order, or government regulation, or if we believe it is necessary to protect the rights, property, or safety of Lopez Custom Cabinets, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Access and Correction: You have the right to access and update your personal information. If you need assistance, please contact us using the information provided below.
Opt-Out: You may opt-out of receiving promotional communications from us by following the instructions in those communications or contacting us directly.
Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. The effective date of the updated policy will be indicated at the top of the page.